Frequently asked questions

What is Korium?

Korium is the world’s first digital, personalized face improvement program, which you can take anywhere in a convenient mobile app. The program aims to improve all aspects of your face including your hair, scalp, eye health, lips, skin, jawline, and more using the most effective methods from top-tier research, including strategies based on Cognitive Behavioral Therapy to change your behavior (CBT). It’s a life-long solution to look better and feel better.

How do I sign up for Korium?

You can sign up for your personalized program here.

Who is Korium for?

Korium is designed to help anyone who wants to improve their facial appearance through a research-backed wellness program. It is not intended to resolve medical disorders and all recommendations provided are for informational purposes only and are not a substitute for professional medical advice. Please always consult a healthcare provider for any medical concerns.

What results can I expect?

Thousands of members have already improved their appearance with Korium’s program! 9 in 10 Korium members look better in weeks. However, results will vary depending on your specific issues and circumstances.

How do I use Korium?

Start by taking our expert-designed face assessment to find out your issues, get your results, and a customized program. Our program is most effective when used every day to track your progress and complete your daily tasks. You can access the program via your app on your iOS or Android mobile device.

Can I use the program on my desktop or laptop?

Currently Korium is only available on iOS and Android mobile devices.

Can I use Korium outside of the United States or Canada?

Yes, Korium is available internationally but our customer support team is located in the United States and will be available for messaging during standard United States business hours Monday - Friday.

How do I contact customer support for assistance?

For any questions or assistance, please contact our dedicated Customer Support team at hello@getkorium.com. We are here to help you make the most of your Korium experience.

When is Customer Support available?

For general inquiries, product questions, and billing assistance, our Customer Support team is available Monday - Friday between the hours 9 AM - 5 PM PST, and will respond within 1-3 business days. You can reach our Customer Support team at hello@getkorium.com.

Help! I forgot my password?

To reset your password, simply log out of your app and tap “Forgot password?” on the Sign In page.

I’m having technical difficulties or have a different question

Please email hello@getkorium.com for troubleshooting and other questions.

What is Korium's terms of service?

You can find our terms of service here.

What is Korium's privacy policy?

We take your privacy and the security of your personal information very seriously. You can review our Privacy Policy here.

How much does it cost?

Korium costs $11.99 per month which is a 30% discount off the weekly price. Signing up for a year’s subscription would save you an additional 33% discount. Check out our full pricing here (link).

Why should I commit for 30 days?

Clinical research shows that effective behavior change takes at least a month for long-lasting results. It can take time to fix certain appearance issues - which may have persisted for years, or even your whole life!

How can I change my payment method?

If you signed up with PayPal, you will need to update your credit card information in your personal PayPal account. Log into your PayPal account, click “Credit Card” under Account Information, select the card to update, and click Edit. Enter your credit card details and click Save.

If you signed up with a credit card, please email us at hello@getkorium.com. We will send you a secure link to update your payment method in Stripe (our credit card processing platform).

How can I view my subscription details?

To view your subscription details, open your app, go to your Account Settings icon which is in the top right corner, and then select “Manage Subscription” from the menu. If you have any questions about your subscription, please email us at hello@getkorium.com and we will respond within 1-3 business days.

What is your cancellation policy?

You can cancel any time and you will not be charged beyond your existing subscription plan end date. To cancel your trial in the app, go to the Account Settings icon in the top right corner, and then select “Manage Subscription” from the menu. If you have any issues or questions, please email us at hello@getkorium.com and we will respond within 1-3 business days.

What is your refund policy?

Once you sign up for a subscription, the subscription is non-refundable. However you can cancel at any time and you will not be charged beyond your existing subscription plan end date.